Customer Care Representative – In Office Missouri MTM, Inc.


MTM, Inc. is looking for Customer Care Representatives for upcoming classes located on-site in our Lake Saint Louis, Missouri location.

Location: 16 Hawk Ridge Drive Lake Saint Louis, MO 63367

Hourly Rate for In Office: $18

Company Bio: MTM, Inc.

MTM offers a wealth of employment opportunities!

Our corporate culture promotes healthy living, excellent work-life balance, and strategic career advancement opportunities in a rewarding work environment where you will make a positive impact in your community and beyond. In particular, MTM is committed to providing physical activity and wellness opportunities for our employees. We have been recognized as a Gold Level Recipient of the American Heart Association’s Fit-Friendly Worksites Recognition program and as one of the St. Louis area’s Healthiest Employers by the St. Louis Business Journal, as well as a Best Place to Work by the Business Journal.

We offer employment opportunities that support both our traditional healthcare operations, as well as our transit operations through MTM Transit.


All you need for the Customer Care Representative role is:

  • 1 year of Call Center experience
  • 6 months Customer Service experience
  • Basic typing/computer experience with excellent navigational skills

The culture and benefits of working for MTM:

We cultivate and are committed to a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team. Together, we will push to achieve our vision of communities without barriers—for all races.

What’s in it for you:

  • Pay on Demand
  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Flexible Scheduling
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Birthday Holiday
  • Casual Dress Environment
  • Tuition Reimbursement
  • MTM Perks Discount Program
  • Milestone Anniversary = One Month Sabbatical
  • Leadership Mentoring Opportunities

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

The Right Fit

MTM firmly believes that our talented workforce is the backbone of our operations. Our core values guide our employees in providing the highest quality customer experience possible and helping clients achieve their goals. When filling open positions, we look for hardworking candidates who can contribute to our culture and overall success by embodying our five core values:

  • Respect Individuals
  • Collaborate to Innovate
  • Deliver Value
  • Align with Clients
  • Act with Integrity

Qualifications / Requirements

What Will Your Job Look Like?

The Customer Care Representative is the frontline representative and image of Medical Transportation Management (MTM). The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities.

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