Diversity Awareness Partnership

• Oversee department workflow and effectively communicate decisions, priorities and relevant information to team members
• Provide guidance to employees on departmental projects/issues, coach and develop training plans, lead development conversations, and answer day-to-day questions for team members
• Understand the functions of the department and impact of results. Several processes are driven by various regulations and tend to be time sensitive.
• Participate in meetings with leadership across business lines surrounding key performance metrics
• Review, update, and deliver weekly and/or monthly associate scorecards
• Review, update, and deliver monthly team scorecards to Bank Operations leadership
• Work directly with vendors and third-party applications with escalating customer issues and service tickets
• Intraday workforce management to maximize phone and email coverage to meet service level agreements
• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Intermediate knowledge of the treasury payments industry
• Excellent customer service skills
• Ability to develop and coach team members with proven ability to achieve results through collaboration and teamwork
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Basic level proficiency with Microsoft Word, Excel, Teams and Outlook

Education & Experience

• Associate’s degree or equivalent combination of education and experience required
• 2+ years bank operations or call center experience required
• 1+ year leadership or supervisory experience required

Click Here to Apply