Retail Group Operations Specialist Commerce Bank


Location: SL West Olive Office Plaza (WOOP)

The Retail Group Operations Specialist is primarily responsible for supporting the operational aspects of all the South/East Branches/Metro East in St. Louis Market. This will require working with all the personal bankers, the branch management team, group manager and regional retail banking manager.


  • Perform duties directly related to processing image items and submitting items for posting
  • Coordinate shipment/retrieval of retained documentation
  • Answer questions and educate bankers on how to complete Retail Check Fraud packets
  • Review Retail Check Fraud packets
  • Assist with future Retail Fraud Review tasks that may include:*Building Fraud cases and Submitting and tracking fraud prevention stories and incentive payments for Retail Bankers
  • Review and approve or reject signature cards daily
  • Assist with manually opened accounts funding
  • Complete all account closures for Retail requested by the bank
  • Assist with various Retail Operations project
  • Order supplies for the department
  • Provide support and assist branches with day-to-day questions
  • Perform other duties as assigned

Qualifications / Requirements

Knowledge, Skills & Abilities Required

  • Intermediate knowledge of the retail banking and bank operations industry
  • Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
  • Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
  • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
  • Intermediate level proficiency with Microsoft Word, Excel and Outlook
    Education & Experience
  • Associate’s degree or equivalent combination of education and experience required
  • 2+ years financial industry experience involving a wide range of retail and operations duties required
  • 3+ years retail or operations experience within a commercial bank preferred
  • Experience working in a team environment within a production setting required
  • Fraud experience preferred

Time Type:
Full time

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