IT Manager I – Applications Commerce Bank


Location: KC Downtown Trust Building (922 Walnut)

Time Type: Full time

We take an evolving, collaborative, and customer centric approach to provide foundational key bank services and forward-looking operational solutions. Through technical implementation, optimization, and key solutions, this team helps our business partners attain their business goals while building long term capabilities. Our organization brings together people with a wide variety of backgrounds, experiences, and perspectives to build effective teams.

The IT Manager I – Applications will be responsible for creating a culture that provides timely performance feedback, mentorship needed to learn and grow team members, collaboration, partnership with business owners, and a highly responsive/effective team. They will lead practices to eliminate work through automation and proactive identification of impacting issues, including iterative improvement to both quality and stability as a part of the daily work. As the IT Manager I, you must be comfortable with retrospective learning along with being a champion of change as needed.


  • Engage in and improve the whole lifecycle of services—from inception, through deployment, operation, and refinement.
  • Support services through activities such as system design consulting, integrating software and frameworks, automation creation, testing, capacity planning and implementation reviews.
  • Maintain stability by measuring and monitoring availability, latency, and overall system health.
  • Identify and lead changes to enhance team approach to troubleshoot, resolve, apply workarounds, and ultimately apply a quality permanent solution to resolve any technical issue.
  • Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
  • Utilize technical skills to maintain optimal system efficiency, productivity, and reliability.
  • Practice sustainable incident response.
  • Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs
  • Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required
  • Communicate decisions, priorities and relevant information to team members effectively
  • Support budget management, planning and expenditure
  • Perform other duties as assigned

Qualifications / Requirements

Knowledge, Skills & Abilities Required

  • Strong knowledge of SQL Server and related database design., including knowledge of best practices
  • Extensive background in full stack development (preferably in a C# environment)
  • Ability be action orientated and enthusiastic in an Agile based work style while responding efficiently and effectively in a fast-paced dynamic environment
  • Effective vendor management skills and ability to build strong working relationships
  • Ability to communicate confidently and concisely (written and spoken) to both technologists and non-technologists with a strong commitment to outstanding customer service
  • Strong skill set in leading, integrating, installing, automating, testing, supporting and delivering solutions.
  • Ability to build a strong and effective team culture while being action oriented, high-energy, and enthusiastic
  • Proven budget management and problem-solving skills
  • Strong critical thinking skills with the ability to apply discretion and sound judgement to solve problems efficiently and effectively
  • Ability to drive results and balance management of organizational risk and meeting goals of the business
  • Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals
  • Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing
  • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
  • Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook

Education & Experience

  • Bachelor’s degree or equivalent combination of education and experience required
  • 3+ years of experience in Agile implementation required
  • 3+ years of experience in a leadership role in software development required
  • 3+ years of leadership/supervisory experience required
  • 3+ years of experience with Windows Server 2016 - 2019, SQL 2016 - 2019, ODBC, DB2 and Java preferred
  • 3+ years of experience with Java, Opensource and API Services preferred

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