Implementation Specialist II – Specialty Healthcare Commerce Bank


Location: KC Downtown Bank Building (1000 Walnut)

The main purpose of this job is to manage multiple implementations for Specialty Healthcare solutions across numerous Commerce Bank client locations.

Time Type: Full time


  • Manage implementation projects in a matrix environment, through completion, adhering to project management and operating standards, scope, cost, and timeline to achieve success and build relationships with our clients
  • Analyze client workflows, consult on efficiency gaps/best practices, and provide technical guidance
  • Develop project plans that support business goals in collaboration with client stakeholders and Senior Leadership
  • Complete technical implementation setup tasks and coordinate internal and external team tasks
  • Proactively manage project scope changes, identify potential risks, issue investigation, contingency plan development, and support
  • Provide Subject Matter Expert input on product enhancements based on client feedback
  • Lead client calls, communication, and end-user training
  • Document, develop, and maintain repeatable implementation playbooks/procedures
  • At times, assist the Sales Account Executives team during the sales process
  • Perform other duties as assigned

Qualifications / Requirements

Knowledge, Skills & Abilities Required

  • Knowledge of revenue cycle practice management system(s) backend/technical build
  • Ability to act as a technical advisor for a wide range of software solutions
  • Ability to understand and communicate ANSI X12 file specification formatting, both internally and externally
  • Working knowledge of SFTP file transmission set-up, testing, production file flow, and technical file reconciliation (835, 837, XML and flat files)
  • Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
  • Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
  • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
  • API integration knowledge preferred
  • Intermediate to Advanced level proficiency with Microsoft Word, Excel, Outlook, Teams, and Salesforce

Education & Experience

  • Bachelors degree in healthcare, business management, computer information systems, project management or equivalent combination of education and experience required
  • 3+ years project or business process management, healthcare revenue cycle, or healthcare management consulting experience required
  • 3+ years financial analysis experience required
  • PMP, CAPM, CRCR, or EPIC certification preferred

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