Diversity Awareness Partnership

• Provide high touch customer service that reflects empathy and a positive attitude when responding to customers questions and requests via phone/ticketing system
• Provide appropriate guidance and accurate information to customers for technical issues, hardware/software questions and property service inquiries
• Provide timely responses and meet Service Level Agreements (SLAs)
• Research and partner with internal business partners to find technical answers when needed
• Assist in helping customers walkthrough processes to ensure that the system/application is functioning for intended purposes
• Take the initiative to understand best practices and correct process to best assist customers with questions
• Perform other duties as assigned

Knowledge Skills & Abilities Required

• Ability to retain information and apply details to future situations and exercise sound judgement when making decisions
• Technical skills with Extensive experience working with different operating systems including Windows and Mac OS
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Intermediate level proficiency with Microsoft Word, Excel PowerPoint and Outlook

Education & Experience

• Associate’s degree or equivalent combination of education and experience preferred
• 1+ years customer service experience required
• 1+ years technical support or call center experience preferred

Click Here to Apply