Help Desk Specialist I Commerce Bank


Location: KC Downtown 811 Main (825 Main)

Time Type: Full time


  • Provide high touch customer service that reflects empathy and a positive attitude when responding to customers questions and requests via phone/ticketing system
  • Provide appropriate guidance and accurate information to customers for technical issues, hardware/software questions and property service inquiries
  • Provide timely responses and meet Service Level Agreements (SLAs)
  • Research and partner with internal business partners to find technical answers when needed
  • Assist in helping customers walkthrough processes to ensure that the system/application is functioning for intended purposes
  • Take the initiative to understand best practices and correct process to best assist customers with questions
  • Perform other duties as assigned

Qualifications / Requirements

Knowledge Skills & Abilities Required

  • Ability to retain information and apply details to future situations and exercise sound judgement when making decisions
  • Technical skills with Extensive experience working with different operating systems including Windows and Mac OS
  • Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
  • Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
  • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
  • Intermediate level proficiency with Microsoft Word, Excel PowerPoint and Outlook

Education & Experience

  • Associate’s degree or equivalent combination of education and experience preferred
  • 1+ years customer service experience required
  • 1+ years technical support or call center experience preferred

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