Audience Services Associate Metro Theater Company

Description

Metro Theater Company is seeking candidates with customer service experience and a love for theater to join our team in the newly created role of Audience Services Associate. The position is a great opportunity for someone with a love of theater to help MTC create a friendly, welcoming environment for all audiences, including school aged children, their families, teachers, and life-long theatergoers.

As St. Louis’s longest-running professional theater company devoted solely to theater for youth and families, MTC creates programs on stage and in schools that have an outsized impact on the future of children in our region – empowering them to reach their full potential, providing them with opportunities to build empathy, and inspiring each of them to discover their own unique voice. By nurturing and expanding MTC’s audience base through excellent patron services experiences, your work in this position makes those outcomes possible.

A part-time position, this role is anticipated to work 15-25 hours per week, with hours flexing based on performance schedules. Compensation is $15/hour. MTC is committed to long-term pathways for professional growth for the entire MTC team and provides access to on-going professional development opportunities through local and national partners for all staff.

Responsibilities

Metro Theater Company is seeking candidates with customer service experience and a love for theater to join our team in the newly created role of Audience Services Associate. The position is a great opportunity for someone with a love of theater to help MTC create a friendly, welcoming environment for all audiences, including school aged children, their families, teachers, and life-long theatergoers.

As St. Louis’s longest-running professional theater company devoted solely to theater for youth and families, MTC creates programs on stage and in schools that have an outsized impact on the future of children in our region – empowering them to reach their full potential, providing them with opportunities to build empathy, and inspiring each of them to discover their own unique voice. By nurturing and expanding MTC’s audience base through excellent patron services experiences, your work in this position makes those outcomes possible.

A part-time position, this role is anticipated to work 15-25 hours per week, with hours flexing based on performance schedules. Compensation is $15/hour. MTC is committed to long-term pathways for professional growth for the entire MTC team and provides access to on-going professional development opportunities through local and national partners for all staff.

Qualifications / Requirements

  • Excellent customer service skills;
  • Solution-oriented thinking and problem-solving skills;
  • Ability to work remotely for most hours during the COVID pandemic, with occasional socially-distant visits to the MTC offices when necessary;
  • Ability to work in person in a safe, socially distant, outdoor environment at live performances at the Kirkwood Performing Arts Center April 25 – May 16, 2021 and at the Grandel Theater starting in the fall of 2021;
  • A minimum of conversational knowledge of Spanish strongly preferred;
  • Enthusiasm for the power of theater and its ability to impact the lives of young people;
  • Familiarity with databases or CRM systems a plus;
  • Willingness to participate in ongoing professional development opportunities;
  • Ability to show initiative and work independently as well as part of a collaborative team

At Metro Theater, we are committed to providing an environment of both fun and mutual respect, in which equal employment opportunities are available to all applicants without regard to race, color, religion, age, gender identity, gender expression, sexual orientation, national origin, physical and mental disability, marital status, pregnancy, military and veteran status, or any other characteristic protected by law. MTC believes that diversity and inclusion in our staff and on our stage is critical to our success in the workplace and across our community, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

APPLICATION INSTRUCTIONS:

Applications for this position close Friday, February 12. Please submit a resume and a statement that speaks to what excites you about taking on this role, as well as your approach to equity, diversity, and inclusion. EDI is an important part of MTC’s values, and we ask you to share ways you have brought or hope to bring a commitment to EDI to your work. No “cover letters” necessary. While we ask that resumes be submitted in written form, we invite applicants to submit their statement via a written statement, audio, or video recording – whatever form best supports your self-expression to introduce you to us.

Please submit a resume and your statement to community@metroplays.org with the subject “AUDIENCE SERVICES ASSOCIATE” to apply. The MTC team is currently primarily working in a remote setting, so phone calls regarding the position may not be received or answered regularly. Additional questions may be addressed through the above email address, but no phone calls, please.