Associate Escalations & Solutions Analyst Dot Foods


Location: Mt. Sterling, IL, or St. Louis, MO

Department: Information Technology

Reports To: IT System Support Manager

Your Role: As a member of the Information Technology team, the Associate IT Escalations & Solutions Analyst works with the IT Helpdesk as well as all sub-departments within IT. You will work with escalated incidents and critical issues to ensure that services are restored as quickly as possible and minimize adverse impacts on the business.

Company Bio: Dot Foods

As a family-owned and -operated company since 1960, Dot Foods has created a strong family culture within the business. As a vital part of that family unit, we want to ensure you feel included and respected for any differing ideas. We appreciate those opinions and count on them to make us successful. In addition to an inclusive working environment, we will provide you with:

  • Family ownership that values employees and has a history of success
  • Highly competitive compensation and benefits package
  • Significant advancement opportunities

Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety.


  • Lead all communication activity regarding critical issues, including managing the technical bridge and keeping the business leaders updated on resolution efforts and timeline
  • Manage ticket escalations to reduce workload on IT teams
  • Cross-train with sub-departments in IT to gain programming and/or infrastructure knowledge
  • Provide support to IT Helpdesk on advanced technical issues
  • Perform technical administrative work supporting networks, servers, and system infrastructure
  • Apply lean tools and thinking to identify and eliminate waste in all areas of the position

Role Specifics:

  • Schedule – Ability to work flexible hours; may include evening and weekend hours as needed

Qualifications / Requirements

We Need You To Have:

  • Bachelor’s degree or equivalent Dot experience
  • Strong written and verbal communication skills
  • Effective interpersonal & collaboration skills
  • Analytical thinking and problem-solving skills

We’d Like You To Have:

  • Knowledge of Microsoft Office and helpdesk software
  • Ability to work independently as well as within a team environment

EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.

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