Associate Director of Daily Operations FamilyForward


Job Location: 11358 Van Cleve Ave. – Saint Louis, MO
Position Type: Full Time
Education Level: 4 Year Degree
Salary Range: Dependent on experience, $71,000.00 – $75,000.00 Salary/year
Travel Percentage: Up to 25%
Job Shift: Day
Job Category: Nonprofit – Social Services

The Associate Director of Daily Operations will supervise both the people and processes for the administrative team, the facilities team, and vendors. The Associate Director is responsible for streamlining processes for administration and facilities for the agency, including safety, preventative, predictive processes for the facilities, as well as all phases of fleet management. Additional scope of responsibilities will include the development and documentation of intra-office communication protocols, and inventory control.

Company Bio: FamilyForward

FamilyForward is committed to upholding the Organizational Health Anchors that we have set for the agency, including: safety; mindfulness and self-regulation; relational health; cultural diversity, inclusivity, equity, and anti-racism; clinical lens; vicarious trauma and compassion fatigue.

What puts FamilyForward Out Front:

  • Strong peer support with a focus on teamwork
  • Paid time-off for Agency Wellness Week (December 25th to December 31st annually)
  • Emphasis on professional learning, growth, and development
  • Cell phone reimbursement
  • Opportunities to strengthen DEIB leadership learning
  • Innovation driven agency culture

How we wholeheartedly take care of our people:

Competitive pay & benefits package includes:

  • Medical, dental, and vision coverage for you and your family
  • Optional short-term disability
  • Virtual medical and mental health care coverage
  • Employee Assistance Program counseling services
  • Pre-tax medical Flexible Spending Accounts
  • Health Reimbursement Account for deductible expenses over $1000 individual;
    $2000 for families
  • 3% dollar for dollar company-matched 403(b) retirement savings account
  • Company-paid long-term disability and life insurance
  • 10 paid holidays, including 2 floating holidays for religious/cultural celebrations
  • Wellness Week paid time off December 25th 31st annually
  • Paid vacation time and health and wellnesstime
  • Education assistance program
  • Public Service Loan Forgiveness eligible employer
  • National Health Service Corps Loan Repayment Eligible Site
  • Member and active participant in the Hispanic Chamber of Commerce and LGBTQ+ Chamber of Commerce
  • Diversity Awareness Partnership Non-Profit Partner


What to expect on a given day as an Associate Director of Operations:

  • You will create and maintain a welcoming and efficient front desk that emphasizes organization, professionalism, courtesy, flexibility, and teamwork
  • You will coordinate with satellite offices outside of the main campus, to ensure
    consistency of administrative processes, policies, and procedures across the agency
  • You will oversee set up and problem solving of the cellphone and desk phones for the agency
  • You will ensure the day-to-day operations of the facilities including, life-safety, site services, and general maintenance are implemented and carried out utilizing the maintenance referral system
  • You will develop long term plans for the facilities including timelines and requests for proposals, and processes for all facilities-based vendors
  • You will coordinate and oversee HVAC systems in facilities through contracts with heating, ventilation, and electrical vendors.
  • You will work with the programs to ensure the fleet is maintained, repairs are completed, and interact with the vendors
  • You will support set up and integration of new hires with office space across the agency as needed
  • You will coordinate with janitorial vendor, facilities, and other departments to maintain a clean safe working environment
  • You will complete twenty (20) hours of continuing education/training per calendar year, three (3) of those hours must be Diversity, Equity, Inclusion, and Belonging focused
  • As with all positions this is not an all-inclusive list of duties or projects that you will be asked to perform

Qualifications / Requirements

You would be a good fit for this position if you:

  • Have a 4-year degree with a minimum of 5 years job related experience
  • Have a minimum of 2 years of supervisory experience
  • Have excellent communication and organizational skills
  • Can handle confidential information, details, work independently, prioritize work, and meet deadlines
  • Can manage multiple projects
  • Have experience working with contractors and vendors
  • Have the ability to create and sustain positive working relationships with all levels of the agency; internal and external

Click Here to Apply

You can also visit FamilyForward's Careers Page here.